Terms and conditions

This page (and any other documents that are referred to on it) contains the Terms and Conditions on which we supply any of the products listed on our website www.Tri-tennis.eu (“our website”) to you.

Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact Customer Service before placing an order. 

About Us

Tri-tennis® the Netherlands is one of the leading retailers of tennis sports equipment in Europe, focusing on the distribution, promotion and selling of the own invented (protected) Tri-tennis® products.

If you need to contact us, please contact our Customer Service Centre by email at info@Tri-tennis.com, or by telephone at +31 (0)73 72 00 870. Tri-tennis® the Netherlands is available by phone between 10.00 am and 5.00 pm Mondays to Fridays.

Any transaction you enter into with us through our website is entered into with Spaendonck Sport, the legal entity which owns the Tri-tennis® brand, and owns and operates this website. Our official company details are: Tri-tennis® the Netherlands, Erasmusstraat 15, 5216 HM 's-Hertogenbosch, the Netherlands. Our TAX identification number is NL001140563B31 and our company is registered with the District Court 's-Hertogenbosch (the Netherlands) under registration number 16069268 (Spaendonck Sport).

About the use of this website and our communication

Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website and leave it. Our website is provided to you for your personal use only.

If you choose to access this website from outside the Netherlands you are responsible for compliance with local laws if and to the extent local laws are applicable. 

We have made every effort to display the Tri-tennis® products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.

By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website. 

We may provide links to other websites but if you follow these links you acknowledge and agree that we are not responsible for the availability or content or privacy practices of such external sites. 

As part of our effort to make further improvements to our services we provide to our customers, telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.

Our employees and agents are not authorised to make any representations concerning the goods unless confirmed first by us to you in writing. When placing an order with us you acknowledge that you have not relied on any such representations which are not confirmed.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. After receipt of your order we will send you an order acknowledgment email detailing the products and prices you ordered. If you do not receive such an email within 1 working day of placing your order please contact our Customer Services Centre. 

The order acknowledgment email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your card authorisation for your order and the products you have ordered have been dispatched. We will send you a despatch confirmation email when the products you have ordered have left our warehouse. 

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will then not receive an e-mail acknowledging your order and there will be no contract between us. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept these you will have the ability to cancel the order.

Pricing policy

All prices shown on the website are in EURO sterling and inclusive of TAX at 21%. Where applicable, TAX may change from time to time. In case we use a special sale offer price please note that this might be a limited period offer which we will then indicate.

We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. In such a case we will contact you by email or phone.

Delivery charges

A charge regardless of the size and weight of the order will be made to cover postage and packaging on all orders sent to single mainland or Island addresses. The delivery charge is not included in the product prices shown. Orders outside the European Union are standard delivered duty and taxes unpaied (DDU).


We accept different payment methods on our website. More information about the different options are described on the "payment section" on our website.

Description of Products and Availability

If an items sells out we will take it off display as soon as possible. If items that you order should be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response to our e-mail we will not continue to process the remaining items of your order.

If an offer is subject to a limited period of availability or is made subject to conditions, this will be explicitly mentioned in the offer.

Shopping, Registering as a Client and Placing an Order

We have tried to make shopping with us as easy as possible. When placing an order you have the option to create an account with us. If you would like to create an account with us please provide a password in addition to your required details when given the option. Once registered, you will be given a unique personal log-in name and password by email. Your personal details will be stored behind your log-in name and password and can only be accessed and changed by you. As soon as you have a log-in name and a password, you can place an order through this account. 

Check your details carefully before confirming an order.

Once you have placed an order, it will then be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. Please make sure that your SPAM filter is set to allow all emails from us.

When placing an order you have agreed that these Terms and Conditions apply to such order.


When your order has been shipped we will send you a despatch confirmation by email. This will include information about the delivery.

We send the goods that you have ordered through DHL. The place of delivery is deemed to be the address that you provide in your order. 

We aim to process your order within 24 hours and deliver items in stock within 3 to 5 working days to most EU addresses.

When multiple items are ordered, one of them might not be immediately ready to ship. We will hold your order until all products you have ordered are ready for shipment. Your total order will be shipped in one go. 

If you are not at home during the day that will not be a problem: we will deliver your order the next day again. In this case it is important that you give the right address when placing the order. Please note it's not possible to have your order delivered to a P.O. Box. 

If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see Returns Policy for further details.

Cancellation and Returns Policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of mis-described.

Please note that goods that have been created or adapted by us in accordance with your specifications are excluded from the above rights of cancellation and/or return.

You have a legal right to cancel your contract before delivery and up to 7 working days after delivery. To do this please e-mail us or write to us. We will (refund your money, excluding the original delivery charges, within 60 days). You do not have to give any reason for cancellation. However a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. 

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, resulting in damage or deterioration, we will charge you for the reduction in value.

Please see Returns Process for further details.

Faulty Goods

If there is a problem with the goods please contact us to discuss the matter further.

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions.

Returns Process

For orders delivered to a EU address, if you want to return any products in line with our Returns Policy, please contact us at our Customer Services Centre. When returning goods you are responsible for postage and we suggest you send by some form of registered mail. When returning the goods you are required to fill out a Return document that we will send to you on request.

We will re-imburse the amount you paid for your purchase with us (except any of the original transport cost) to your account within 60 days. 

Ordering from outside the EU

To see which countries we deliver to and the applicable delivery times and charges please visit our website www.Tri-tennis.eu or send an e-mail to info@Tri-tennis.com before an order.

Complaints Procedure

We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We will reply within 14 working days.


This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of Tri-tennis® the Netherlands. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.

Liability and Indemnity

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. 

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.


This Privacy Policy explains how Tri-tennis® the Netherlands ('We/Us/Our') collect, store and use your personal data when you browse and use www.Tri-tennis.eu or www.Tri-tennis.com (the 'Websites'), and when you provide us with your personal data. Please read this Privacy Policy carefully.

By accessing, browsing or otherwise using the Website you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website.

We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the Data Protection Act 1998.

This information is only analysed for statistical reasons and serves for the improvement of our offers. You as a user remain completely anonymous.

Personal data is only collected if you enter it for the transaction between you and us or at the creation of a customer account or for the registration to our email newsletter. This data is only used for the settlement of the contract and the execution of your enquiries. After the complete settlement of the contract and the complete payment of the goods, your data is saved considering storage periods in terms of commercial and tax legislation.

After the contract settlement, your email address is only used for the advertising purposes in form our newsletter if you had agreed to receive our electronic newsletter. You are able to unsubscribe from the newsletter at any time by sending an e-mail to info@Tri-tennis.com or calling our Customer Service team. We will immediately delete your email address after receiving such notification.

The personal details you provide when registering with us a client can be viewed and altered at anytime by you, in the ‘Login' section of the website.

We only share your information in these circumstances: with agents (including credit reference agencies, credit card clearing agencies transport/logistics companies and our third party customer services provider), if and when our company is ever sold or purchased by another company, or with outside research agencies for research about our own goods and services. We will never pass your data on to a third party for marketing purposes.

If you choose or are provided with a password you must treat such information as confidential and you are responsible for any activities that occur under your account. We shall not be liable for any loss or damage which may arise as a result of any failure by you to keep your password or other account information confidential. 

You have the right to view and correct the data we hold on you. The data controller is Wilbert van Spaendonck who can be contacted at

Tri-tennis® the Netherlands
Erasmusstraat 15
5216 HM 's-Hertogenbosch

Tel.: +31 (0)6 53 69 79 03

You also have the right to stop the collection of this information on you and delete any information we hold on you. If you have any further questions concerning the collection, execution or usage of your personal data, do not hesitate to contact us. The same applies for correction desires concerning your personal data and for revocation of agreed consents. You will find the contact address in our company details.

Information we collect maybe stored and processed in and moved between any of the countries we operate in.


These Terms & Conditions and all matters connected with any order you place on our website are governed by Dutch law and you agree to submit to the exclusive jurisdiction of the Dutch courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.


These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that he same terms will apply to future orders. 

In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.

If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.