Exchange/return

  • Your conversion right exists for 7 days. This period starts the day after receipt of the goods.
  • Please note that you have to bear the sending costs and the shipping risk in case you make use of the conversion right.
  • If you exercise your conversion right, the goods have to be packed originally (if the goods had been sent in an appropriate packaging), completely, unused (if the goods were new ones) and undamaged.
  • Please note that we cannot accept goods that are not prepaid.
  • If the purchase price of the returned good is higher than the purchase price of the new product, we compensate the differential amount via bank transfer within 60 days after having shipped the new product. Please enter your bank details on the original invoice.
  • If the purchase price of the returned good is lower than the purchase price of the new product, please transfer the differential amount to our bank account before we will ship the new product to you. We will issue a new / extra invoice.



Procedure:

  • E-mail us via info@Tri-tennis.com concerning your problem / complaint After you received a confirmation from us to return your products, please send your articles you want to exchange together with the original invoice + motivation letter to the following address:


    Tri-tennis® the Netherlands            
    Attn: Returning "invoicenumber"            
    Erasmusstraat 15            
    5216 HM 's-Hertogenbosch            
    THE NETHERLANDS

    Tel: +31 (0)73 - 7200 870            
    Email: info@Tri-tennis.com


  • If all conditions of the conversion rights are complied (see above), we will send you the desired articles afterwards.